We recently received this message from Pierre in Canada. He just purchased a new 2021 Jeep Gladiator Mojave (images included). It arrived at the dealership, but there is an issue with the side steps. Here is the message:
“I am a proud new owner of a 2021 Jeep Gladiator Mojave in Firecracker Red, thanks to Andre who convinced me. I dreamed about a Jeep for many years and traded the 2019 BMW X3 30i for a Mojave. Three days after delivery, the service department at my dealer contacted me to advise they had to change the side-steps as they were damaged in transport. I realized they replaced my tubular aluminum one with molded plastic, like on the Sport S. I called the service department and they told me the aluminum tubular rock-guard steps are obsolete. My truck has been manufactured on September 16, 2020. These parts can’t be obsolete. What to do?”
Pierre, congratulations on the brand new truck! The Firecraker Red looks great! Sorry, you are having an issue with it.
Here is the original image of the Gladiator with the original “rock guard” side rails.
I cannot comment about all of the 2021 Jeep Gladiator options in Canada, but in the U.S. the Mojave is equipped with three side-step options: two tubular steps, and one rock slider (see image below). The tubular steps are less expensive than the metal rock sliders. If your Jeep was originally equipped with rock guard steps, the dealer should either replace the damaged steps with original equipment, refund the money difference, or perhaps take off the tubular steps and refund money for this part.
Sorry that I cannot help further, but I think you should further into it with the dealer and have them make it right.
