Chevrolet will now offer a predictive system known as “Proactive Alerts” on Silverado pickups equipped with On Star. The system informs owners of potential issues with their trucks by collecting key data upon startup and during drives. The system works by monitoring the battery, fuel pump, and starter motor. If it detects anything out of the ordinary, owners will be alerted via email, text, and/or in-vehicle notification, depending on user preference. A message to dealer service departments will also be sent so the technician will have the information. In theory, this should result in less time spent diagnosing the issue and hence, lower repair bills… in theory.
Steve Holland, GM’s chief technologist for Vehicle Health Management, says, “With Proactive Alerts, we now can offer customers even greater piece-of-mind by taking the guesswork out of when to service their vehicle.” Holland adds, “Accuracy is the key to our prediction algorithms. We will be able to inform dealer service departments so they can spend less time testing for a condition we have already diagnosed. They can replace the necessary part quicker and minimize the amount of time a customer’s vehicle is at the dealership.”
Besides the Silverado, the On Star Proactive Alerts system will also be offered on the Tahoe, Suburban, Equinox, and Corvette. It is important to note that the system is optional. I, for one, am curious to see how many owners will voluntarily send their vehicle’s information to dealerships.